Shipping and Orders FAQ

How much is shipping?

Shipping rates typically range from $16–$25 depending on your location and order size.

Who will ship my product?

Our orders are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including FedEx, GLS, and UPS.

What is the turnaround time between placing an order and receiving the order?

Typically it will take 4 to 8 days from order date, depending on location. Our retail partners fulfill within 1 - 3 business days and ground shipping is typically 3-5 days.

Do I have to be at home to receive my product?

Yes, someone 21 or older with a valid ID must be available to sign for the products.

Why is signature required for shipments?

By federal law, only individuals 21 years and older are allowed to buy alcoholic beverages. Because the product is shipped or delivered, the carriers must ensure the recipient is 21 years or older. If no signature can be collected, the carrier will leave a notice for another attempt. After multiple failed attempts, the shipment will be returned at cost to the customer.

Can an order that has been shipped be tracked?

Yes, once your order is shipped, you will receive an email with the carrier name, order, and tracking number.

How can I get a refund?

You can request a cancellation or refund up until your product has shipped. Once your product has been delivered, we are unfortunately unable to offer any refunds. If you are unhappy with the product or have any other concerns, please reach out to support@accelpay.io.

What do I do if my product is damaged, I received the wrong product, or my product never arrived?

If your product was delivered damaged, if you received the wrong product, or if you never received your product, please reach out to support@accelpay.io within 7 days of the scheduled delivery date and provide proof (such as a photo). We will replace the product or issue a refund, depending on your preference.

Where do you ship?

Our retail partners can fulfill orders in the US except for the following states: AK, HI, MI, UT.